An Uber Eats customer is in shock after claiming she had several food orders arrive which had already been opened with finger marks smeared over the contents.
Tiffany Thomas aired her complaints on social media, where she claimed the same Uber Eats driver was constantly causing her problems.
Food had arrived part-eaten, she said, and orders were left down the stairs from her flat.
Tiffany, from Dalkeith, in Midlothian, Scotland, posted on Facebook about the ordeal.
She said: “Not one to usually do this but be careful when you’re ordering Uber Eats as this man opened my food twice before and now picked up my order and refused to take it up the stairs of the flat.”
Tiffany explained this meant she needed to leave her seven-month old baby alone while she retrieved the food.
“There were finger holes in my Starbucks drinks and three finger marks smudged up the side of the lid,” she said.
“I showed Uber Eats and they redelivered the food but the exact same thing happened.”
Tiffany, 17, said that on one occasion, the driver had actually taken a bite of her food and shouted at her to come down to collect the order instead of bringing it to the flat.
The mum, who lives with her seven-month-old baby, added: “He stands at the bottom of the flat and shouts at me to come down and when I tell him no because I have my daughter in the flat, he just delivers it across the road and drives off, he’s done it twice now.”
Tiffany said she has never had any problems with the company apart from this one driver and has voiced her frustration at the company in the past about the individual.
She told how on one occasion, Uber Eats offered a full refund for one of her orders and said she can also contact the restaurant directly to raise a complaint.
The company has now confirmed it is looking into these claims.
A spokesperson for Uber Eats said: “Food hygiene is extremely important and all couriers working with Uber Eats are expected to follow strict community guidelines on delivering orders safely.
“We are currently investigating this report. Couriers found to have breached our guidelines may be removed from the Uber Eats platform.”